Shipping & Return Policy

• For all confirmed orders received, the order will be dispatched in 2 to 3 business days. All our Product will be delivered within 10-15 days.
• If any item from your order is ₹799 or below, a standardized shipping fee of ₹50 will be levied for that item at the time of checkout. No shipping fee will be added for items above ₹799.
• Once an order is shipped from our warehouse, it cannot be cancelled. If you still wish to cancel, you may refuse to accept the delivery when the courier partner arrives.
• If you accept the delivery and are not satisfied with your order, you can raise a return request.

Return Policy 

• Within 15 days of receipt, only unused goods will be accepted for a refund. 
• SALE items, bags, and accessories except belts are not returnable, refundable, or replaceable. 
• Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap). We'll gladly repair an item if it's broken.

Refund Policy

• In case you have cancelled an order within two hours of placing it or before it has been moved to procurement, you will be issued a full refund within 3-5 business days of the cancellation of the order. 
• If due to unavoidable circumstances or situations beyond our control, your order is not processed, cannot be procured, or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you; no liability shall be incurred by either side. 
• Sylcon Shoes will refund the paid amount only if the order at delivery is damaged, faulty, or if the order is wrong.
• No refund will be issued by Sylcon Shoes if the order has been delivered with the colour and size as selected by the customer while placing the order.
• In case your order amount comprised of shipping charges, the refund will be done excluding the shipping charges amount, i.e., ₹50.
• Once Sylcon Shoes has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer's account within the following timeframes:
• COD refunds take 5 to 7 business days to reflect in your bank account after the refund is initiated.
• Prepaid refunds take 5 to 7 business days, depending on your bank partner, after the refund is initiated.
• Please note that Sylcon Shoes only initiates a refund after the returned item has been received and the condition check has been accepted. Therefore, the time of initiation of the refund may vary depending on the time required by the courier partner to return to the Sylcon delivery centre. 

Warranty/Guarantee Policy

No warranty/guarantee/exchange/repairs for products which are sold at a discounted price on the website.